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We Are Welcoming
New Clients

We are excited to have you join our pet family.
Contact us today to become a client, or fill out our convenient online form.
We look forward to hearing from you.

New Client Information


Booking Appointments:  Appointments can be booked by calling in or booking online ( coming soon.)  We will do our best to see urgent care, and same-day, appointments.  Check out the ‘book an appointment’ tab to book now. 

Telehealth:  We are happy to offer telehealth appointments for clients. 

Cancellation Policy:  We understand that life happens and sometimes appointments need to be rescheduled.  We ask that you give 24 hours’ notice ideally.  For chronic no-shows, we reserve the right to require a deposit for booking appointments.   

What To Expect: At Long Beach, we work as a team. When you come in for your visit, you will be greeted by one of our Client Care Representatives. They will update your information, review why you’ve come in, and they may ask you about some history or details about your pet. If your patient is in critical condition, or they feel that your pet should be seen right away, they will ask if he/she can be brought back into the hospital immediately, for triaging.

When we have a room available, they will put you in an examination room, where either a veterinary technician, veterinary assistant, or veterinarian will come in first to complete a full history and collect some patient data. The veterinarian will then come in to do the full examination, further discuss the patient’s case, and make a plan with you. If the patient requires diagnostics or treatments, they may be taken to the back of the hospital. At the end of the appointment, the technician will come in to review any medications or discharge instructions before you head home. The receptionist will then check you out.

 If you or your patient has any special requirements for their appointments, please let us know! We want to make your visit as positive as we can. For example, if your patient prefers to go straight into an exam room, or requires calming medications before coming in, PLEASE LET US KNOW WHEN YOU CALL TO BOOK.

Hospital Policies

 Our team members are expected to treat clients with kindness and respect, and we expect the same in return. 

Aggressive or disrespectful behaviour will not be tolerated.  We reserve the right to terminate our relationship with such individuals and/or refuse services and ask you to leave the premises. 

MyVetStore- Online Store

More Coming Soon!

Pet Insurance

Ask us about pet insurance options.

Payment Policy & Financing Options

Payment Policy

Payment is required at the time of service.  To focus on our patient’s needs, customer service, and minimizing costs, we do not bill. Deposits are required prior to certain procedures and surgeries. 

We accept debit cards, credit cards (Visa and Mastercard), and cash.  We do not accept cheques. 

Financing Options

Check out Paybright and ScratchPay

Scratch Play: text PLAN to 97364 or visit  Enter your phone number and click “Find a payment plan” to begin their 90-second application process.  Upon completion of the application, you will receive an instant approval decision.  You can hit ‘agree and submit’ if you wish to use the plan. 

Paybright:  click here to start your online application process now.